Shipping Policy

Please read before your proceed

 

At Velma Industries (Landmark Water Dispensers) we are committed to dispatching your orders efficiently. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Service Area

We ship water dispenser spare parts, accessories, and selected products across India (subject to serviceability by logistics provider - Delhivery)

Water dispensers and water coolers and rental services are currently available only within Hyderabad city, subject to serviceability.

2. Order Processing

  • Orders are processed after receipt of payment and communication of the payment, during our regular business hours on working days.
  • Most orders are dispatched within 1-2 business days after successful order confirmation and payment.
  • Certain products may require additional processing time depending on stock availability or order quantity.
  • Customers will be informed if there is any significant delay in dispatch.

3. Shipping Providers

We primarily ship through trusted logistics providers including:

  • Delhivery

4. Shipping Charges

Shipping charges are calculated automatically during checkout based on factors including:

  • Delivery PIN code
  • Product weight and dimensions
  • Order quantity
  • Courier service availability

The applicable shipping charges are displayed before payment is completed.

5. Estimated Delivery Time

Delivery timelines are estimates and may vary depending on the destination.

Typical delivery time after dispatch:

  • Metro Cities: 2-5 business days
  • Tier 2 & Tier 3 Cities: 3-7 business days
  • Remote Locations: 5-10 business days

Delivery times may be affected by:

  • Public holidays
  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Government restrictions
  • Courier operational delays

6. Order Tracking

Once your order is dispatched, tracking details will be shared through the contact information provided during checkout, wherever available.

Customers can track the shipment using the courier partner's tracking system.

7. Delivery Attempts

Logistics providers generally make multiple delivery attempts.

If delivery cannot be completed because of:

  • Incorrect or incomplete address
  • Incorrect contact details
  • Customer unavailable
  • Shipment refused

the package may be returned to us.

Any additional shipping charges for re-dispatch may be payable by the customer.

8. Address Accuracy

Customers are responsible for providing accurate:

  • Name
  • Delivery address
  • PIN code
  • Mobile number
  • Email address

We are not responsible for delays or additional expenses resulting from incorrect shipping information.

9. Damaged Shipments

We are not responsible for the package once it has been handed over to the carrier. However, if your package appears damaged upon arrival, please follow these steps to facilitate an investigation:

  • Inspect the package before accepting it.

  • Contact us within 4 hours of delivery with video and photographs of:

    • Receiving delivery and immediate unboxing

    • The outer package

    • The shipping label

    • The product

    • The damaged area

We will try investigate the matter with the carrier and who may provide an appropriate resolution based on the evidence provided.

10. Partial Shipments

In certain cases, multiple products may be shipped separately due to stock availability, packaging requirements, or courier limitations.

Customers will not be charged additional shipping fees for such split shipments unless otherwise communicated before dispatch.

11. Delivery Delays

While we strive to dispatch orders within the estimated timelines, delivery dates are not guaranteed.

We are not liable for delays caused by circumstances beyond our reasonable control, including courier network disruptions or force majeure events.

12. Contact Us

If you have any questions about our site or these terms and policies, please contact us by email at [email protected]. Please ensure that your query is clear.

13. Changes to above terms and conditions

We may change the terms and conditions on this page as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the updated terms on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.