Returns, Refunds, and Cancellation Policy

Please read before your proceed

 

At Velma Industries (Landmark Water Dispensers) customer satisfaction is important to us. We strive to supply genuine, high-quality products exactly as described. Please read our policy carefully before placing an order.

1. Order Cancellation

Before Dispatch

  • Orders may be cancelled before they are dispatched from our warehouse.
  • If your order has not yet been shipped, please contact us immediately through Phone Call or WhatsApp.
  • Any payment received will be refunded to the original payment method after deducting applicable payment gateway charges (if any).

After Dispatch

  • Orders cannot be cancelled once they have been dispatched from our warehouse.

2. Returns Policy

  • Due to the technical nature of water dispensers, spare parts and the possibility of incorrect use or improper installation, we do not accept returns of correctly supplied products.
  • Please verify the product description, photographs, specifications, dimensions, and compatibility before placing your order.
  • If you are unsure about compatibility, please contact us before ordering.

3. Eligible Return / Replacement Cases

We will gladly provide a replacement or refund if:

  • An incorrect product was supplied by us.
  • The item received is significantly different from the product ordered.

4. Reporting a Problem

Any issue must be reported via WhatsApp / Email within 4 hours of delivery.

Please provide:

  • Order Number
  • Unedited full video of receiving the delivery and immediate unboxing
  • Product photographs
  • Photographs of the package
  • Description of the issue

Claims received after this period or without above proofs may not be accepted.

5. Conditions for Replacement

To qualify for replacement:

  • Product must remain unused.
  • Product must not be installed or modified.
  • Original labels, packaging should be retained.
  • All supplied accessories and components must be returned.

We reserve the right to inspect the returned item before approving any replacement or refund.

6. Refund Policy

Refunds are issued only when:

  • Replacement is not possible.
  • The ordered product is unavailable.
  • We are unable to fulfil the order.
  • The return claim has been approved.

Approved refunds are processed to the original payment method / alternate payment method given to us in writing via WhatsApp or e-mail mentioned at the time of ordering.

Depending on your bank or payment provider, the credited amount may take 5–10 business days to reflect.

7. Shipping Charges

Shipping charges are non-refundable.

8. Compatibility Disclaimer

  • Many of our products are compatible replacement parts designed for use with specific water dispenser models.
  • Customers are responsible for confirming compatibility before ordering.
  • If assistance is required, our technical team will be happy to help identify the correct spare part.
  • Please refer to the individual product page for specific warranty information (explicitly mentioned wherever applicable)

9. Rental Equipment

For water dispensers, water coolers, and any other items supplied on rental:

  • Rental cancellations are subject to the terms agreed at the time of booking.
  • Any refundable security deposit, where applicable, will be processed after inspection of the returned equipment.
  • Customers are responsible for any damage beyond normal wear and tear during the rental period.

10. Contact Us

If you have any questions about our site or these terms and policies, please contact us by email at [email protected]. Please ensure that your query is clear.

11. Changes to above terms and conditions

We may change the terms and conditions on this page as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the updated terms on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.